+
+
- -
Do not hesitate to reach out if something is unclear. We reply to all -messages within a few days and a large share of messages lead to improvements -in our features or help pages. If researchers do not contact us, we cannot -learn about problems.
-For most questions or suggestions, - please email genome@soe.ucsc.edu, a public mailing -list. -For other ways of reaching us and advice on what to include in your email, please see below. +
+Public Mailing List -
+genome@soe.ucsc.edu
+Interactive public discussion forum
+
+
+Private Mailing List -
+genome-www@soe.ucsc.edu
+Confidential list visible only to our staff
+
+
+Training
For information about virtual or in-person training,
+ please email us
+
+
+
+Genome Browser Announcements -
+Subscribe
+Notifications about new software and data, and
+other announcements (low volume)
+
+
+
+YouTube
+See our YouTube for Genome Browser training videos
+
+
+
+Twitter
+Follow for data and software releases as well as scheduled maintenance
+and service interruption announcements
To keep up to date with our data and feature releases,
-subscribe to our
-low volume mailing list.
-Announcements are also posted on
-
Twitter.
+
-
-
-This website is a "mirror" not run by UCSC. Please try to contact the person who manages this mirror with questions.
If you mail the UCSC mailing list, please include this mirror's address http:// with any questions.
-Before posting a question, we strongly encourage you to search our mailing list -archives, our website, and our wiki for the answer. Please follow our -technical support guidelines in your queries. -This will give us enough information to resolve your issue without requests for more information. - When sending us a -browser URL, please you use our Session -tool to create a link that fully captures the browser settings. All other links -to the main Genome Browser will time out after a few days. If the URL is not -to the main Genome Browser graphic but for track or item details pages, - be sure to remove the "hgsid=<value>" parameter from any URL you -send, as this can cause your personal settings to change unexpectedly. -Read more about making links in our documentation.
+Before posting, we strongly recommend + +searching our mailing list archives and using our website search below +to match documentation: ++ + + +
-
- - -
-We encourage you to search the appropriate archive before contacting us
-via the mailing list, but we will reply to your message as quickly as we
-can.
-
Questions and comments submitted to most of
-the Genome Browser forums are publicly accessible and searchable. You may not want
- to send pre-publication data (custom tracks, track hubs), usernames or passwords to these.
-Use the "genome-www" email address below for queries that you do not want to see in internet search engine results.
-
| - Mailing list - | -- Subscribe - | -- Search - | -- Write - | -
|
- Website and data questions
- Publicly searchable, interactive discussion forum for questions about the UCSC Genome Browser - software, annotation database, genome assemblies, bug reports and release cycles (high - volume). - |
- - Subscribe - | -- Genome archives - | -- genome@soe.ucsc.edu - - | -
|
- Server and website access problems
- Private forum for reporting - server errors or other access problems on the UCSC Genome Browser or BLAT servers. - Scheduled service interruptions for system maintenance are posted to the - genome-announce forum and our Twitter feed. - - Please also use this private forum - for sensitive data. It is visible only to our staff. - |
- - - | -- Private: Not searchable - | -
- genome-www@soe.ucsc.edu - - |
-
|
-
- Mirror and source code questions
- Interactive discussion forum for questions about the setup and - maintenance of Genome Browser mirrors. Commercial use of the source code - and binaries requires a license. - Set up a mirror. - |
- - Subscribe - | -- Genome-mirror archives - | -- genome-mirror@soe.ucsc.edu - - | -
|
- Genome Browser announcements
- Notifications from the Genome Browser project team about new software and - data releases, and other items of interest to Genome Browser users (low volume). - |
- - Subscribe - | -- Genome-announce archives - | -- - | -
|
- Track hub developers mailing List - discontinued in favor of a changes page
- Track Hub Developers can learn about new Track Hub settings on our - software release - log or ask to join this collaborative mailing list to receive news about new track hub settings. - The list shares updates about new documented settings on the - Hub Track Database Definition page. - |
- - | -- Track hub developers archives - | -
- genome-www@soe.ucsc.edu - |
-
|
- Genome Browser Training Program
- For information about virtual or in-person training, - please email us. - |
- - - | -- - | -
- genome-www@soe.ucsc.edu - |
-
|
-
- Comments and suggestions
- Private forum for suggesting new tracks, utilities, and other features - for the Genome Browser. - |
- - - | -- - | -
- Suggestion Box - |
-
Genome Browser:
genome-www@soe.ucsc.edu
-Private forum for licensing questions. For more information about licensing the Genome Browser
+Private list for licensing questions. For more information about licensing the Genome Browser
software, see the software licensing requirements.
Blat and In-Silico PCR:
kent@soe.ucsc.edu
See the Kent Informatics web site for more information.
We accept chocolate and hop-based drinks from users who want to express their satisfaction with our services: - -
- UCSC Genome Browser Group
- University of California, Santa Cruz
- 1156 High Street
- Mailstop: Genomics Institute
- Santa Cruz, CA 95064